Our Commitment to Accessibility

At Thai Garden Resort, we are committed to providing a welcoming, respectful and inclusive environment for all our guests, visitors and employees, including people with disabilities.

We believe that everyone should be able to enjoy our resort, facilities, services and digital information with dignity, independence and equal opportunity. We continuously work to identify, reduce and, where reasonably possible, remove barriers to accessibility.

Thai Garden Resort is committed to meeting applicable accessibility requirements under Thai law and to following recognized accessibility practices relevant to our facilities, services and digital content.

Accessible Guest Experience

We aim to make our resort as accessible and comfortable as reasonably possible. Accessibility features may include, where available:

• Accessible parking and convenient access to resort entrances
• Accessible accommodation options
• Accessible public areas and restroom facilities
• Accessible routes to selected common areas and guest facilities
• Assistance from our staff when reasonably required

Accessibility features and facilities may vary depending on the specific area or room. We therefore encourage guests with accessibility requirements to contact us before arrival so that we can discuss their individual needs and help ensure that suitable arrangements can be made.

Our team will make reasonable efforts to provide assistance and information to help guests enjoy their stay safely and comfortably.

Communication and Assistance

We are committed to communicating with our guests in an accessible and respectful manner.

If you require information or assistance in an alternative format or have specific communication requirements, please let our Guest Services Team know. Where reasonably possible, we will work with you to provide appropriate communication support.

Guests are encouraged to inform us of any accessibility requirements before arrival so that we can make appropriate preparations.

Website and Digital Accessibility

Thai Garden Resort is committed to improving the accessibility and usability of our website and digital content.

We aim to make our website accessible to as many people as possible, regardless of their abilities or the technology they use to access it. Our accessibility efforts are guided by the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, an internationally recognized standard for web accessibility.

We are continually reviewing and improving our website, including its:

• Navigation and page structure
• Text readability and presentation
• Images and alternative text
• Keyboard accessibility
• Forms and interactive elements
• Compatibility with assistive technologies
• Mobile and responsive experience

While we strive to provide an accessible online experience, some content or third-party services may not yet fully meet all accessibility standards. We are committed to identifying and addressing accessibility barriers as part of our ongoing website development.

Feedback and Accessibility Requests

Your feedback is important to us.

If you experience an accessibility barrier on our website, at the resort, or when using any of our services, please let us know. Your feedback helps us identify areas where improvements may be needed.

You can also contact us before your stay if you have questions about accessibility, require assistance, or would like to discuss specific accommodation needs.

We will make reasonable efforts to respond to accessibility requests and provide appropriate assistance.

Employment and Inclusion

Thai Garden Resort is committed to providing an inclusive working environment and equal employment opportunities.

We aim to support employees and job applicants with disabilities by providing reasonable accommodations where appropriate and by considering accessibility needs during recruitment, employment and workplace activities.

Employees who require workplace accommodations are encouraged to discuss their requirements with management so that appropriate arrangements can be considered.

Emergency Assistance

The safety of our guests and employees is a priority.

Guests who may require assistance during an emergency are encouraged to inform our staff of their needs when appropriate. Our team will make reasonable efforts to provide assistance in accordance with the circumstances and available emergency procedures.

Employees with disabilities may discuss individual emergency assistance requirements with management so that appropriate arrangements can be considered.

Continuous Improvement

Accessibility is an ongoing process. We regularly review our facilities, services, communication practices and digital content to identify opportunities for improvement.

We welcome feedback from guests, visitors and employees and will consider accessibility feedback when planning future improvements to the resort and its services.

Contact Us

If you have any questions about this Privacy Policy, our handling of personal data, or your privacy rights, please contact us:

Thai Garden Resort
179/168 M.5, North Pattaya Road
Naklua, Banglamung
Chonburi 20150
Thailand

Email: guestservices@thaigarden.com

Telephone: +66 38 370 614